Customer Onboarding Coordinator

Customer Onboarding Coordinator

As a Customer Onboarding Coordinator you will work on cross-departmental collaboration with IT, Accounting, Operations, Pricing, Billing and Customer Service to establish and effectively support customer accounts.

Responsibilities

• Crosstrain with IT, Accounting, Operations, Pricing, Billing and Customer Service to understand the different criteria needed to establish a customer account
• Use independent judgement to create and maintain documentation of customer/trading partner contacts, custom requirements and integration details
• Analyze, design and develop customer EDI integrations, including communication setup, map editing and business rule processes
• Exercise discretion while providing data about Dayton Freight and our internal systems and capabilities upon request
• Use independent judgement to understand internal technical capabilities and the needs of an account to ensure internal parties have required information for proper setup
• Attend initial onboarding and established customer change events to understand customer needs and coordinate needs with appropriate department for implementation of those needs
• Be a central resource for all internal groups on customer troubleshooting and setup needs
• Work with Collections to ensure customer data requirements are being met for prompt payment
• Monitor first shipments and invoicing to ensure everything is processing properly
• Provide clear instruction and expectations to departments that will require follow-up or continual customer care
• Coordinate testing of customer integrations and change requests
• Provide integration support for the Dayton Freight API, validating proper setup and use when applicable
• Maintain project/task lists with current status and applicable information
• Continuously improve processes

Qualifications

• Positive team-oriented attitude
• Strong written and verbal communication skills
• Strong critical thinking and problem solving skills
• Passion for learning and continuous improvement
• Ability to apply commonly accepted EDI principles

Benefits

• Stable and growing organization
• Competitive weekly pay
• Professional, positive and people-centered work environment
• Fast-paced work environment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days