Customer Integration Supervisor

Customer Integration Supervisor

The Customer Integration Supervisor is responsible for leading all Customer Integration staff while managing customer data integrations and ensuring seamless API and EDI communications.

Responsibilities

1. Lead, mentor and develop the Customer Integration team to ensure high performance and collaboration
2. Manage schedules, training, workload, payroll and performance of all direct reports
3. Use independent judgement to analyze, design and develop customer EDI integrations, including communication setup, map editing and business rule processes
4. Ensure employees receive proper training incorporating new training as needed to support technical and professional growth
5. Exercise discretion to create and maintain documentation of customer/trading partner contacts, custom requirements and integration details
6. Serve as the primary escalation point for customer integration issues, providing guidance and resolution strategies
7. Collaborate with leadership to align team goals with overall company objectives
8. Coordinate testing of customer integrations and change requests
9. Monitor and correct problems related to EDI processes and configurations
10. Provide integration support for the Dayton Freight API, validating proper setup and use when applicable
11. Attend team meetings as an active participant, providing input on current issues/tasks and feedback on completed items
12. Create and maintain the setup of customer "send image" processes
13. Maintain and upgrade software and systems when appropriate

Qualifications

• Leadership experience required (leadership of software development team preferred)
• 5-7 years of relevant experience
• B.S. in CS/MIS/Related
• Positive team oriented attitude
• Ability to work in a team environment and independently
• Strong written and verbal communication skills
• Passion for learning and continuous improvement

Benefits

• Stable and growing organization
• Competitive weekly pay
• Professional, positive and people-centered work environment
• Fast-paced work environment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days