Associate Manager, Health Services Must Live in Tampa Florida or Surrounding Areas

Associate Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary The Associate Manager is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical and non-clinical interventions supporting our members.

Accountable for meeting the financial, operational and quality objectives of the unit

Oversees the implementation of healthcare management services for assigned functional area

Implements clinical and non-clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, state and federal standards and mandates as applicable)

Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking

Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care

May act as a liaison with other key business areas

May develop/assist in development and/review new training content.

May collaborate/deliver inter and intra-departmental training sessions

Protects the confidentiality of member information and adheres to company policies regarding confidentiality. Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating, and documenting of care

Develop, initiate, monitor, and communicate performance expectations

Ensures the team's understanding and use of information system capability and functionality

May have responsibility for their own caseload work

May act as a single point of contact for the member and the Care Management Team including: participation in care team meetings, implementation and oversight of member cultural requirements, and support implementation of new members

Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills

Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams

Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance

Consistently demonstrates the ability to serve as a model change agent and lead change efforts

Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed

Accountable for maintaining compliance with policies and procedures and implements them at the employee level

Required Qualifications

Must reside in the Tampa Florida or Surrounding Area, Specifically Hillsboro, Polk, Manatee, Hardee, or Highland County FL

Must possess reliable transportation and be willing and able to travel up to 50% of the time. Mileage is reimbursed per our company expense reimbursement policy

3+ years of managed care experience

3-5 years of experience in a physical or behavioral healthcare setting

Knowledge of the regulations, standards, and policies which relate to medical management

Proficiency with computer skills which includes navigating multiple systems and keyboarding

Time efficient and highly organized

Exceptional communication skills

Ability to mentor and support staff to meet business needs

Preferred Qualifications

Bilingual in Spanish

1-3 years management experience

Computer literacy and experience familiarity with Microsoft Excel, Word, and web-based applications desired

Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives

Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes

Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written format

Education

Bachelor's degree in business or health or human services (e.g. Social Work, Psychology, Nursing, Mental Health, Counseling, Behavioral Sciences, Sociology, Gerontology or related field required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $91,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.